1. Acceptance of Terms
By booking a service with Potch Petsitting Service ("we", "us", "our"), you ("the client") agree to be bound by these Terms and Conditions. If you do not agree, please do not proceed with a booking.
2. Services Offered
Potch Petsitting Service provides the following services in Potchefstroom and surrounding areas:
- In-Home Pet Sitting
- Dog Walking
- Playtime & Exercise
- House Sitting
- Medication Administration
- Basic Grooming
All services are performed by trained and vetted staff members as assigned by Potch Petsitting Service.
3. Booking & Payment
3.1 Booking Confirmation: A booking is only confirmed once payment has been successfully processed via our secure payment gateway (Paystack). You will receive a confirmation email and WhatsApp message upon successful payment.
3.2 Pricing: All prices are quoted in South African Rand (ZAR) and are inclusive of VAT where applicable. Prices are subject to change without notice, but confirmed bookings will not be affected.
3.3 Payment Security: All card transactions are processed securely by Paystack. We do not store your card details on our systems.
4. Cancellation & Refund Policy
4.1 Cancellation by Client:
- More than 48 hours before service: Full refund less a 5% processing fee.
- 24–48 hours before service: 50% refund.
- Less than 24 hours before service: No refund.
4.2 Cancellation by Us: In the unlikely event that we must cancel your booking, you will receive a full refund within 3–5 business days, or we will offer an alternative date.
4.3 Refunds are processed via the original payment method and may take 3–7 business days to reflect in your account.
5. Pet Owner Responsibilities
As a client, you confirm and agree that:
- All pets are up to date on vaccinations and are treated for fleas and ticks.
- You will disclose any known health conditions, behavioural issues, or special requirements.
- You will provide all necessary food, medication, and supplies for your pet's care.
- Your pet is not known to be aggressive without prior disclosure.
- You have adequate pet insurance or accept financial responsibility for any veterinary costs incurred during the service.
6. Liability
While we take every precaution to ensure the safety of your pet, Potch Petsitting Service shall not be held liable for:
- Injury, illness, or death of a pet resulting from pre-existing conditions or circumstances beyond our reasonable control.
- Loss or damage to property during house sitting beyond normal wear and tear.
- Acts of nature, third-party actions, or any circumstances beyond our control.
Our maximum liability in any event shall not exceed the total amount paid for the service in question.
7. Emergency Situations
In the event of a veterinary emergency, we will attempt to contact you immediately. If we are unable to reach you, we reserve the right to seek emergency veterinary treatment for your pet. Any costs incurred will be for your account.
8. Privacy
Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA), Act 4 of 2013.
9. WhatsApp Communication
By providing your mobile number and booking our services, you consent to receiving booking confirmations, service updates, and communications via WhatsApp. You may opt out at any time by notifying us in writing.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of our services after changes have been posted constitutes acceptance of the updated terms. The effective date at the top of this page indicates when the terms were last revised.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the courts of the North West Province.
12. Contact
For any questions regarding these terms, please contact us:
- 📞 079 783 6665
- 💬 WhatsApp: 079 783 6665
- 📍 Potchefstroom, North West Province, South Africa